# Known Issues ## Known Issues * Some user accounts may experience random web license disconnecting. That may happen mostly after midnight. Manual reconnecting/restart of the licensing client is necessary. * A standalone licensing method may experience issues if a shared licensing folder is used. * The API key licensing method may experience issues if a shared licensing folder is used. We are working on fixes, and in the meantime, we recommend you test the behavior before deployment to the production environment. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.besmart.software/erpp/pt-erp-picker/whats-new/known-issues.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.