# Helpdesk web

## Command Description

<figure><img src="https://4060565498-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FL8qMZuBhZUXGRVospdct%2Fuploads%2FTWHjx8OOBEMm2E36K0du%2Fimage.png?alt=media&#x26;token=fed16e9a-bb1b-4ef6-a5bf-3142e2f8baaa" alt=""><figcaption></figcaption></figure>

This command opens a country-specific helpdesk page allowing users to access the technical support portal.

## Command Location

* All environments

## Command Settings

`Be.Smart T4I -> Be.Smart T4I -> Edit settings -> Helpdesk tab -> Helpdesk URL`

<figure><img src="https://4060565498-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FL8qMZuBhZUXGRVospdct%2Fuploads%2F2RpZaKsbpnGemSKP3HKl%2Fimage.png?alt=media&#x26;token=db30f06c-15cd-4b9e-b6b3-dd2310f1ff15" alt=""><figcaption><p>Helpdesk URL settings</p></figcaption></figure>

Helpdesk URL can be changed to provide access to the technical support portal. It can be done either manually by directly entering the required URL address, or one of the predefined URLs can be set automatically by selecting the support country from the dropdown list.

{% hint style="info" %}
See also the [Country of Support](https://help.besmart.software/t4i/installation-and-activation-guide#2.-country-of-support) page.
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.besmart.software/t4i/commands-overview/helpdesk/helpdesk-web.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.