# Start TeamViewer

## Command Description

<figure><img src="/files/M15JTGtJvXon5cTbIRDV" alt=""><figcaption></figcaption></figure>

This command downloads and opens a third-party tool TeamViewer QuickSupport which can be used to receive technical support by allowing a remote connection of the technician to a local computer.

## Command Location

* All environments

## Command Settings

`Holixa T4I -> Holixa T4I -> Edit settings -> Helpdesk tab -> TeamViewerQS URL`

<figure><img src="/files/U9Toc4aGJYSpsDwXkqmJ" alt=""><figcaption><p>TeamViewerQS URL settings</p></figcaption></figure>

TeamViewerQS URL can be changed to direct to a different location if needed. It can be done either manually by directly entering the required URL address, or one of the predefined URLs can be set automatically by selecting the support country from the dropdown list.

{% hint style="info" %}
See also the [Country of Support](https://help.besmart.software/older-26.0.0/commands-overview/helpdesk/pages/2NIzdGdH2fcmsCh1JoOq#2.-country-of-support) page.
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.besmart.software/older-26.0.0/commands-overview/helpdesk/start-teamviewer.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.