> For the complete documentation index, see [llms.txt](https://help.besmart.software/t4i/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.besmart.software/t4i/quick-start-guide/get-help-easily.md).

# Get Help Easily

Help tailored to your needs.

In T4I, you can use the [Help](/t4i/commands-overview/helpdesk/help.md) command to access the online manual of T4I, or the [Helpdesk web](/t4i/commands-overview/helpdesk/helpdesk-web.md) command to ask your software vendor to help you.

When the “Helpdesk web” command is run for the first time, a support country must be selected to ensure that proper support contact details (support portal URL and TeamViewQS app URL) will be used for the given user.

1. Run the “Helpdesk Web” command from Be.Smart T4I (ribbon) -> Helpdesk (panel). <br>

   <figure><img src="https://4060565498-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FL8qMZuBhZUXGRVospdct%2Fuploads%2FygZk1Glsjb25Ij89aCNA%2Fimage.png?alt=media&amp;token=03e39f78-564e-49f6-80a7-fe399ae9a5a2" alt=""><figcaption></figcaption></figure>
2. Select your country of support and click OK to confirm the choice.<br>

   <figure><img src="https://4060565498-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FL8qMZuBhZUXGRVospdct%2Fuploads%2FK7UPw5CDyou5PujeQDkw%2Fimage.png?alt=media&amp;token=c26203d3-f1d8-434a-b493-f53dc667695d" alt=""><figcaption></figcaption></figure>
3. A web browser window will open. You can continue to enter your support request or close the web browser window.

If you need to change the selection of the support country, go to Be.Smart T4I (ribbon) -> Be.Smart T4I (panel) -> Edit settings -> Helpdesk tab and select a different support country from the list.

<figure><img src="https://4060565498-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FL8qMZuBhZUXGRVospdct%2Fuploads%2FZglBSs9hK2Vq2fu7KRPI%2Fimage.png?alt=media&amp;token=e366dec9-ce29-4afb-b659-1d894dc131c3" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
Please, note that not all Arkance Systems vendors use TeamViewerQS (the “Start TeamViewer” command) as a means of a remote connection. Always check with your vendor about local practices when providing technical support.
{% endhint %}

### Additional Information

On the “Helpdesk” tab in Be.Smart T4I Settings, it is also possible to manually change the values of the “Helpdesk URL” and “TeamViewerQS URL”.


---

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